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Posted on: November 15, 2019

City of Jackson launches redesigned website and new resident communication system!

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The City of Jackson is unveiling its redesigned website and new resident communication system! The redesign brings a fresh and modern look to the City’s website, cityofjackson.org. The City, which hasn’t undergone a large-scale website redesign in five years, benefited from a FREE redesign.

The biggest change residents will see is the homepage layout. It has been completely redesigned for maximum efficiency. Improvements on the homepage include drop down menus that are easier to navigate, connections to social media platforms, a search bar that functions like a web search engine, and quick link buttons that take residents to our most visited features. Also on the homepage are more connections to the City, such as a bigger news section, improved City calendar, and easier access to the Mayor and City Council profiles so residents can learn more about elected officials and how to contact them. The website is designed to be mobile friendly so residents can stay connected using mobile devices.

On the homepage of the website and mobile site there’s a new way to report concerns to the City. The new Report a Concern feature allows residents to submit problems or questions directly to City staff using email, voicemails and text messages. Residents can also include photos of the issue with messages so staff can better understand the problem. This will come in handy for reporting things like potholes or park maintenance. These messages are collected in an online system that allows City staff to correspond with residents and collaborate with other staff to resolve the issue. Residents can now call or text concerns to the new City of Jackson Resident Helpline at 517-529-2047.

Perhaps the best part of the website redesign is it was all done for FREE by the City’s web vendor, CivicPlus. City staff looked through the contract with CivicPlus and noticed the City of Jackson was entitled to one free redesign. Redesign efforts started this past spring and were completed in November. The redesign process was initiated and facilitated by City Manager’s Office staff. City Manager Patrick Burtch says the redesign reinvigorates the City’s website. “I applaud the efforts of City staff for identifying this redesign and executing it at no additional cost to taxpayers. We are also looking forward to better serving our residents with the new Report a Concern feature, which will lead to greater efficiencies at City Hall and improve customer service for residents,” Burtch said.

Efforts are ongoing to edit interior web pages and update information so residents have the best City resources available to them whenever the need it. A video tour has been produced for residents to learn about the redesigned website and new communication system. 


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