Water Department

The City of Jackson's Water Department fuels our city's residents with clean, sustainable drinking water. But, it also is in charge of connecting our buildings to that water, metering its usage, testing its quality, maintaining the sewer system, and assuring there is no contamination between the potable and non-potable water supplies.

Paying Bills

For all questions, concerns, and information regarding city water and sewer billing, visit the Utility Billing Division of the Water Department.

Pay your water/sewer bill online.

Help Available for Paying Bills

The Water Department has seen an increase in customers falling behind on paying water bills since the COVID-19 pandemic began. If you're experiencing a financial hardship due to COVID-19 crisis, and need financial assistance to pay for water bills, help is available. Getting financial assistance now can help you avoid a larger balance or possible service disruption in the future. 

Contact the Utility Billing Division of the Water Department to understand how much you may owe and the resources available for paying your bill. 

Groundwater Sources

Once known as the Jackson City Water Company, the Water Department shares three groundwater sources with other water suppliers throughout Jackson County. The City is actively working with these suppliers countywide, through the Jackson County Community Wellhead Protection Program, to assure the aquifers stay clean and viable for many years to come.

Utilizing such a program helps prevent our vital water resources from the dangers of groundwater contamination, which can cripple our water supply and the ecosystem.

City of Jackson Drinking Water State Revolving Fund Project Plan

In February 2021, the City of Jackson (City) retained Fishbeck to complete a Drinking Water State Revolving Fund (DWSRF) Project Plan for improvements to the City’s water system. This Project Plan was prepared to meet the project planning requirements of the Michigan Department of Environment, Great Lakes, and Energy (EGLE). The improvements proposed in this Project Plan include replacing lead service lines in the City’s water distribution system to comply with the Safe Drinking Water Act. The City owns and operates a water supply, treatment, and distribution system that provides service to the City, a significant part of Blackman Township, small parts of Summit and Leoni Townships, and the Jackson State Prison.

As part of the 2020 Water Asset Management Program (WAMP), Fishbeck assisted the City with creating an inventory of the water service line materials on both the City and private property sides of property lines for the purpose of identifying the locations and quantities of lead, galvanized, or unknown material service lines. The City has submitted a preliminary distribution material inventory to EGLE. These service lines will need to be replaced according to the provisions of the 2018 revisions to the Lead and Copper Rule and a scheduled replacement has been developed within the Capital Improvement Plan (CIP) developed for the WAMP. This Project Plan proposes to replace the lead service lines in the selected project area.

The City is seeking to utilize the eligible $3 million Disadvantaged Community Lead Service Line Replacement (DCLSLR) Program allotment for construction. This funding focuses on replacing known lead service lines in disadvantaged communities. The total project cost is estimated at $3,300,000, with $300,000 of that total to be funded by the City separately. The full project plan can be viewed on this web page using the PDF document provided.